Refund and Cancellation Policy

VidNexus comes with a 14-day money-back guarantee. If the software doesn't work for you - for any reason - email us within 14 days of purchase and we'll refund you in full.

No subscriptions, nothing to cancel. Every VidNexus license is a one-time payment with no recurring charges, so there is no subscription to cancel and you will never be billed again for the same license. To cancel a purchase, ask for a refund within 14 days as described below.

1. The Standard Refund Window

Within 14 days of your purchase date:

• Email support@vidnexus.app with your order ID (from your purchase confirmation).
• You don't need to explain why. We may ask brief questions to improve the product, but answering is optional.
• Refunds are processed within 5 business days. The payment usually shows on your statement within 7–10 days depending on your card issuer.
• Once refunded, your license is deactivated. You'll lose access to the software (this is automatic).

2. Extended Protections for EU/UK Consumers

If you are a consumer (not a business) in the EU/EEA or UK, you have additional rights under EU/UK consumer protection law:

• A statutory 14-day right of withdrawal from the date of purchase, regardless of reason.
• If the software has a material defect at the time of sale that we cannot fix within reasonable time, you are entitled to a refund or replacement under your local consumer protection law.

Note: by downloading and activating VidNexus before the 14-day window expires, you may waive your statutory withdrawal right under EU law (Article 16(m) of the Consumer Rights Directive). Our 14-day money-back guarantee still applies in that case: you can get a full refund within 14 days of purchase even after downloading and activating VidNexus.

3. What's NOT Refundable

The following are excluded from our refund policy:

• Refund requests after 14 days. No exceptions outside the EU/UK statutory rights described above.
• License fees for licenses that have been resold or transferred in violation of our Terms of Service.
• API costs incurred with third-party providers (ElevenLabs, Pexels, Pixabay, etc.). These are billed directly by those providers; we have no relationship with your accounts there.
• License keys revoked for breach of Terms of Service (license sharing, reverse engineering, fraudulent chargebacks).

4. Major Version Upgrades

If you purchased VidNexus v1.x and we release v2.0 (a major version upgrade), the upgrade is a separate purchase at a flat fee of $199 for existing license holders. The 14-day refund window applies to the upgrade purchase as well, independent of your original purchase date.

5. Bug Fixes and Edge Cases

We may waive the 14-day window in extraordinary circumstances:

• A critical bug in the software that we cannot reasonably fix within 60 days of report.
• Promised features in marketing materials that never materialize in the v1.x release line.
• Material changes to the product's licensing or pricing model (highly unlikely, but covered).

We treat these case-by-case in good faith. Email support@vidnexus.app if you believe you qualify.

6. Chargebacks

Please email us before filing a chargeback. Chargebacks cost us $15+ in fees regardless of outcome and take 30–60 days to resolve. We resolve almost all refund requests within 5 business days when you contact us directly.

Filing a chargeback for a payment that we would have refunded voluntarily may result in license revocation and a ban from future purchases.

7. How to Request a Refund

Email support@vidnexus.app with:

• Your order number (from your purchase receipt email).
• The email address you used to purchase.
• Optionally, a brief note about what didn't work for you (helps us improve).

We respond within 24 hours on business days.

8. Questions

Refund-related questions: support@vidnexus.app. General inquiries: hello@vidnexus.app.