Support · one person, real answers

Support.

Email support@vidnexus.app or use the form below. Replies come from the person who built VidNexus, usually within one business day.

docs

Read the docs first

Setup, every panel of the app and the tutorials, searchable.

Open the docs

licenses

License and activations

Lost your key, moving to a new computer, or releasing an old one: your account page does it without waiting for us.

Open your account

refunds

Refunds

14-day money-back guarantee, no questions asked. Send your order ID and we handle it within 5 business days.

Refund policy

contact form

reply within 1 business day

For a problem in the app, the fastest route is Help → Report an issue inside VidNexus: it attaches your version, system and recent errors. For everything else, this form.

contact details

Support, licenses, refunds, security
support@vidnexus.app
Response time
Within 24 hours on business days. Early Bird customers first.
Company
MYD International LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801-6317
United States

before you write

The app version is in Settings → About.
For a build or render problem, the project name and the step it stopped on.
For licenses, the email you bought with. Never send your full key by email.
Common questions are answered in the FAQ.